Kato Limited Warranty

Kato Limited Warranty

KATO U.S.A., INC. warrants that this product will be free from defects in material and workmanship for a period of sixty (60) days from the date of original purchase. If this product fails during the warranty period, write a note with your contact information as well as a description of the defect and then carefully pack the assembled item in the original carton, together with the dated sales receipt, and return to: KATO U.S.A., INC. 100 Remington Road, Schaumburg, IL 60173. Defects due to misuse, improper maintenance and/or abuse are not covered by this warranty. Items that have been modified by the modeler or anyone other than an authorized KATO repair person are not covered by the warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Please note that this warranty applies to products purchased new from a hobby retailer. Items purchased “as-is” or in second hand sales (including all purchases from Ebay) will be covered at the discretion of Kato USA.

Obtaining Replacements

While we at Kato U.S.A. attempts to deliver all models to the marketplace with a complete set of appropriate detail parts, occasionally these pieces may be misplaced through handling at the retail level. Kato U.S.A. can usually provide replacement pieces in these instances. Consumers encountering this situation should write to:

Kato U.S.A., Warranty Services

100 Remington Road

Schaumburg, IL 60173 U.S.A.

Please include in your correspondence the following information:

  1. MODEL (including Roadname, Engine Number and Item Number)
  2. NAME OF DEALER from whom model was purchased
  3. A COPY OF YOUR ITEMIZED, DATED SALES RECIEPT
  4. DESCRIPTION OF MISSING PART(S)
  5. YOUR COMPLETE CONTACT INFORMATION (including full name, address, phone and e-mail if possible)